Support
We’re here to help. If something isn’t working or you have a question, reach out and we’ll get back to you quickly.
Common Questions
How do I create my first deed?
After logging in, tap + Add Deed on your dashboard. Give it a name, choose a tracking type (yes/no, counter, number, or scale), and save. You can also use AI Smart Setup — just describe what you want to track in plain language and it’ll configure everything for you.
I forgot my password. How do I log back in?
Use the Forgot Password link on the login screen. You’ll receive a reset link at your registered email address. If you don’t see it, check your spam folder. If you still can’t access your account, email us and we’ll help.
How do I export my data?
Open Settings → Export in the iDeedit mobile app. You can download your full history as a CSV (for spreadsheets) or JSON. Your data is always yours to take with you.
How do I delete my account?
Open Settings → Account → Delete Account in the iDeedit mobile app. This permanently removes all your data including deeds, logs, and reminders, and cannot be undone. Any active subscription is cancelled automatically as part of deletion.
What is AI Smart Setup and does it store my data?
AI Smart Setup sends a short description of your goal to an AI service (Anthropic) to suggest the right deed configuration. Only the text you type is sent — your historical tracking data is never shared. See our Privacy Policy for full details.
I’m on a paid plan. How do I manage my subscription?
Subscriptions are handled securely through Stripe. Open Settings → Subscription in the iDeedit mobile app to view your plan, update payment details, or cancel. For billing questions not covered there, email us.
Something isn’t working the way I expect.
Try logging out and back in, then clearing your browser cache. If the issue persists, email us with a brief description of what happened, what you expected, and what device and browser you’re using. Screenshots help.
I have a feature request or feedback.
We love hearing from users. Use the Feedback option in the app (Settings → Feedback) or email us directly. Feature requests from real users are what drive the roadmap.